Order Before 2PM – Same Day Dispatch

Frequently Asked Questions

Do you have inquiries regarding buying a phone? We're delighted to respond!

Ans: As a retail business, we specialise in offering a curated selection of mobile phones, tablets, watches, and more. Our commitment is to provide quality products and excellent service to meet the diverse technological needs of our customers.

Yes! We carry out trade with various companies and organisations.

No we have no minimum order policy.

Ans: These phones are classed as ‘Kit Only’, where we do not provide accessories or box. You will receive just the phones itself.

Please click here to check how we grade our phones.

Ans: We provide 14-day returns on all our recycled phones. If any phone turns out to be faulty, we will accept it back, but only within the 14 days’ period. You need to fill in the RMA form that can be found on the forms page. Please note that we do not provide any returns on brand new phones.

Ans: We only accept bank transfers. All goods will be dispatched upon receiving full payment.Please note we do not provide any returns on brand new phones.

Ans: We update our website everyday with the updated stock list. You can also call us anytime for an updated list. You can also find our contact numbers on the contact us page. You can also sign up to receive our stocklist by mail by typing your email in the sign up box on the bottom of the page.

Ans: Its very simple… Fill in the forms that can be found on the forms page, send the form to us by email, we will verify the information and get back to you.

Ans: Yes, we deliver in the UK. The orders should be placed before 4pm for next day delivery (Mon-Fri).Charges may apply accordingly.

Ans: Delivery charges vary depending on your location and order quantity. We will inform you of the charges when you place an order.

Ans: Yes, we offer international shipping to certain countries. Please contact us for details and shipping costs.

Ans: Recycled phones come with a limited warranty of 14 days for returns in case of faults. Brand new phones typically carry the manufacturer’s warranty.

Ans: If a phone is faulty, you can return it within 14 days of purchase using our RMA form found on the forms page.

Ans: No, all recycled phones are sold as ‘Kit Only’ without accessories. Brand new phones include accessories as provided by the manufacturer.

Ans: Yes, you can collect your order from our store once payment has been made and the order is ready.

Ans: Yes, we sell both brand new and recycled phones. Brand new phones come with the manufacturer’s warranty.

Ans: Our stock list is updated daily on our website. You can also call us for real-time availability.

Ans: Yes, you can sign up for stock updates via email by entering your email in the sign-up box at the bottom of our page.

Ans: Our business hours are Monday to Friday, 9 AM to 6 PM.

Ans: Yes, you can contact us for custom orders or bulk deals. We are happy to assist with your requirements.

Ans: Yes, all our invoices are VAT-inclusive and we provide VAT invoices for every order.