Refurbished is not the same thing as used or secondhand. The sellers we partner with are held to rigorous quality guidelines that ensure every item we sell runs like new. The refurbishment process they adhere to includes meticulously cleaning, testing, and assessing every item, as well as replacing aging parts with high-quality new components. Meanwhile, with secondhand or used items, you’re left to the private seller’s good word as to their true condition, and with no guarantee or warranty.

This warranty is limited to technical defects and component issues that affect the functionality of your item. It doesn't cover accidental breakage or compatibility and software upgrade issues, so make sure you read up about the limits of older models and check your phone carrier's website for models they don't support.